Refund policy

At WAKU WAKU R WORK SHOP, we specialize in carefully maintained vintage gaming hardware.

Because these products are decades old, every item undergoes maintenance appropriate to its product type, followed by thorough inspection and testing before shipment.

For game consoles, this includes extended continuous operation testing before listing, followed by an additional extended continuous operation test immediately before packing. Other products, such as controllers and software, also receive appropriate final inspection and functional testing before shipment.

Our goal is to deliver every product in the best condition possible.

If you experience any issue after delivery, please contact us first. We are always happy to help.

Returns

Return requests must be submitted within 14 days of the delivery date.

To help us provide the best possible support, we kindly ask that you inspect and test your purchase as soon as reasonably possible after delivery.

Eligible Items

Returns may be accepted under the following circumstances:

The item has a product-related issue that cannot be resolved through our troubleshooting support.
The item is significantly different from its description.
The incorrect item was received.

Non-returnable Items

Returns cannot be accepted for:

Change of mind.
Minor cosmetic wear or signs of age that were shown or described in the product listing.
Damage caused by misuse, modification, disassembly, improper handling, or accidents after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

To help us understand the situation, we may ask you to provide photographs of the product, the packaging materials, and the shipping box.

We will review the situation together with you and work toward the most appropriate solution based on the circumstances.

Before Requesting a Return

If you experience any issue after delivery, please contact us before requesting a return.

When contacting us, please include a description of the issue and, if possible, photographs or videos showing the problem. Information about your display setup or equipment may also help us identify the cause more quickly.

Many issues with vintage gaming hardware can be resolved through troubleshooting or setup guidance.

If the issue cannot be resolved through troubleshooting, we will gladly guide you through the return process.

Return Process

If a return is determined to be the most appropriate solution, we will provide detailed return instructions.

Please do not return any item without contacting us first.

Whenever possible, we recommend keeping the original shipping box and packing materials until you have confirmed that your purchase is working properly.

Return Shipping

If a return is required due to our error or a confirmed product-related issue, we will work with you to determine the most appropriate return arrangement.

If a return is accepted for reasons other than our responsibility, the customer is responsible for the return shipping costs.

Whenever possible, we recommend using the original shipping box and packing materials for any return, as they help protect the item during shipping and may reduce return shipping costs.

Refunds

Refunds will be processed within 3 business days after the returned item has been delivered.

If approved, the refund will be issued using the original payment method.

Import Duties and Taxes

Import duties, taxes, customs fees, and similar government charges are generally non-refundable.

These charges are imposed by customs authorities and are separate from the purchase price of the products.

Depending on the destination country and shipping method, these charges may be collected at checkout or upon import.

Exchanges

In limited cases, and at our discretion, we may offer a replacement item if doing so is the most appropriate solution.

Because many of our products are unique vintage items, an identical replacement may not be available. If a suitable replacement is available, we will provide photographs and details of its condition before proceeding with the exchange. The exchange will only proceed after you have reviewed and agreed to the replacement item.

Used & Vintage Products

Many of the products we offer are genuine vintage items that are decades old.

Before listing, each item is carefully inspected, and we make every effort to accurately represent its condition through detailed descriptions and photographs.

In addition to the standard product images, we provide additional detailed photographs whenever appropriate to help you evaluate the condition of each item as thoroughly as possible.

However, due to the nature of vintage products, minor signs of age or small cosmetic imperfections may not always be fully visible in photographs.

We kindly ask that you review all product descriptions and photographs carefully before placing your order.